Excellence in technology, people and processes.

EXPERIENCE AND
SOLIDITY WITH
GLOBAL
PRESENCE
PERSONALIZED
SERVICES
WITH SPECIALISTS
IN EACH PRODUCT
THE MOST EXTENSIVE
AND SOPHISTICATED
TECHNOLOGICAL
PLATFORM

EXPERTISE AND TRADITION

  • All the know-how of the Santander Caceis team combined with the Santander's tradition and solidity. Click here to learn more about our differentials.

OUR PRODUCTS

  • The excellence in solutions, innovative technology and commitment of our staff in providing products and services to meet the needs of our customers. See details in Products and Services in the top menu.

Service Channels

Customer service

Complaints, cancellations, suggestions and general information:
0800 722 4412

Tailores services for audio and speech disabled customers c_faleconosco@santandercaceis.com.br
Mondays to Fridays, from 9am to 6pm, except holidays.

Mail:
R. Amador Bueno, 474, 1º andar, Bairro Verde – Santo Amaro
São Paulo - SP, CEP: 04752-005.

Ombudsman

If you are not happy with the solution presented, call:
0800 723 5076
Mondays to Fridays, from 9am to 6pm, except holidays

Tailores services for audio and speech disabled customers c_faleconosco@santandercaceis.com.br
Mondays to Fridays, from 9am to 6pm, except holidays.

Mail:
R. Amador Bueno, 474, 1º andar, Bairro Verde – Santo Amaro,
São Paulo – SP, CEP: 04752-005.

Open Channel

Dedicated channel for complaint or query handling related to inappropriate or unethical behavior. The service is provided by Banco Santander, leader of the financial conglomerate of which Santander Caceis is a member.

This channel is confidential and the manifestation can be identified or anonymous, by phone 0800 723 4472 (option 2) or e-mail: canalaberto@santander.com.br

For further details please refer to the rules.